About these terms
These terms apply to every order placed on this website with [Legal company name] (OOLU), [Street + number], [Postcode] Amsterdam, Netherlands, KvK [KvK number], VAT [VAT / BTW number].
Orders and contract
A contract is formed when you receive our order confirmation email. We may cancel an order in case of an obvious pricing error or suspected fraud, and will refund any payment in full.
Prices and payment
Prices are shown in the currency displayed at checkout and include VAT where applicable. Shipping costs are shown before you pay. Payment is processed securely by Stripe.
Delivery
We aim to ship within 1–2 business days. Delivery estimates are indicative. Risk passes to you on delivery.
Right of withdrawal
Consumers in the EU may withdraw from a purchase within 14 days of receiving the goods without giving a reason. See our returns policy for how — we offer an extended window.
Warranty
You have the statutory rights that apply to consumer purchases. Contact us if something arrives damaged or faulty.
Gift cards and promotions
Gift cards can't be exchanged for cash. Discount codes are single-use unless stated and can't be combined unless stated.
Governing law
Dutch law applies. This does not affect any mandatory consumer protection in your country of residence. EU consumers may also use the ODR platform: https://ec.europa.eu/odr.