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Help centre
Answers about orders, shipping, returns, sizing and payments — or talk to us directly.
01
Orders
3 questions
Where is my order?
Use order tracking with your order number and email, or check your account.
Can I change or cancel my order?
We pack fast. Contact us within 2 hours of ordering and we'll do our best before it ships.
Do I need an account?
No — you can check out as a guest. An account lets you see order history, start returns faster and write reviews.
02
Shipping
4 questions
How much is shipping?
Free on orders over €100. Otherwise a flat €8.
How long does delivery take?
Orders ship within 1–2 business days. Delivery usually takes 3–7 business days depending on where you are.
Do you ship worldwide?
We ship to most countries across Europe, North America, the UK, Australia and parts of Asia. Available countries show at checkout.
Will I pay customs or import duties?
Orders shipped outside the EU may be charged duties by your local customs office. These are the customer's responsibility.
03
Returns & exchanges
4 questions
What's your return policy?
Unworn items with tags attached can be returned within 30 days of delivery for a full refund.
How do I start a return?
From your account (open the order → Start a return) or via order tracking if you checked out as a guest.
Can I exchange for a different size?
Return the item for a refund and place a new order — that's the fastest way to get the right size before it sells out.
When do I get my refund?
As soon as your return arrives and is checked, usually within 3 business days. Your bank may take 5–10 days to show it.
04
Payments & promotions
4 questions
Which payment methods do you accept?
All major cards, Apple Pay, Google Pay, Klarna, PayPal and local methods shown at checkout. Payments are processed securely by Stripe, in euros.
Can I pay in my own currency?
You can view prices in 12 currencies with the switcher at the top of the page. These are estimates based on daily exchange rates — you always pay in euros, and your bank converts the amount.
How do I use a discount code?
Enter it in the promotion code field on the checkout page.
How do gift cards work?
Enter the code in your bag before checkout. Any remaining balance stays on the card. Buy a gift card.
05
Products & drops
3 questions
Will sold-out items come back?
Some do. Hit “Notify me” on the product page and we'll email you if your size returns.
How do drops work?
Drops are limited runs released at a set time. See what's next on upcoming drops and sign up for an alert.
How should I care for my pieces?
Wash cold, inside out. Don't tumble dry. Iron on the reverse, avoiding the print.
06
Sizing
T-Shirts
| Size | Chest width | Body length | Sleeve |
|---|---|---|---|
| S | 54 | 70 | 21 |
| M | 56 | 72 | 22 |
| L | 58 | 74 | 23 |
Relaxed, slightly oversized fit. Size down for a closer fit. Measured flat, in cm.
Sleeveless & Tanks
| Size | Chest width | Body length |
|---|---|---|
| S | 50 | 68 |
| M | 53 | 70 |
| L | 56 | 72 |
Regular fit. Measured flat, in cm.
Tracksuits
| Size | Jacket chest | Jacket length | Pant waist (relaxed) | Inseam |
|---|---|---|---|---|
| S | 58 | 68 | 36 | 76 |
| M | 61 | 70 | 38 | 78 |
| L | 64 | 72 | 40 | 80 |
Relaxed fit with elasticated cuffs and hem. Measured flat, in cm.
Hoodies
| Size | Chest width | Body length | Sleeve |
|---|---|---|---|
| S | 58 | 68 | 60 |
| M | 61 | 70 | 62 |
| L | 64 | 72 | 63 |
Relaxed fit. Measured flat, in cm.
Still need help?
We reply within one business day.