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OOLU

Legal · Last updated 6 November 2026

Returns & refund policy

The small print, written as plainly as we could.

01

Return window

You can return unworn, unwashed items with original tags within 30 days of delivery. This includes your 14-day statutory right of withdrawal.

02

How to return

Start a return from your account or the order tracking page. Once approved, we'll email the return address. Pack the items securely with your order number inside.

03

Return shipping

Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong item.

04

Refunds

We refund to the original payment method within 14 days of receiving your return, including original standard shipping costs if you return the full order within 14 days.

05

Exceptions

Gift cards and items marked final sale can't be returned. Faulty items are covered by your statutory rights.