Privacy policy

OOLU is operated by [Legal company name], [Street + number], [Postcode] Amsterdam, Netherlands (KvK [KvK number]). We are the controller of your personal data under the GDPR. Contact: hello@ooluclothing.com.

Orders: name, email, shipping address, phone number and order details — to deliver your order and provide customer service (performance of a contract).

Account: name, email and a hashed password — to give you order history and faster returns (contract).

Newsletter: your email address — to send drops and offers, only with your consent. You can unsubscribe at any time.

Reviews, contact messages and stock alerts: the details you submit — to publish your review, answer your question or email you when an item is available (consent / legitimate interest).

Payments are processed by Stripe. We never receive or store your full card details.

Stripe (payments), Resend (transactional email), our hosting and database providers, and the shipping carrier delivering your order. Each processes data only on our instructions.

Some providers are based outside the EEA; transfers are covered by the EU Standard Contractual Clauses or an adequacy decision.

Order and invoice data: 7 years (Dutch tax law). Account data: until you delete your account. Newsletter: until you unsubscribe.

You can request access, correction, deletion, restriction, portability, or object to processing by emailing hello@ooluclothing.com. You may also complain to the Autoriteit Persoonsgegevens.